Shipping & Delivery Policy
FXGDS currently ships OrbitGlow products to addresses in the United States using a duties-paid cross-border service. Orders are dispatched from China and include tracking when available.
Where we ship
Checkout is currently available for the 50 U.S. states and other U.S. destinations that our carriers accept. We may be unable to deliver to P.O. boxes, military addresses, U.S. territories, freight forwarders, or remote locations with a particular service. If no shipping method appears at checkout, contact support@fxgds.com before ordering.
Processing and delivery estimates
Orders are usually processed within 1–3 business days. Estimated U.S. transit time is 7–14 business days after processing. Weekends, public holidays, customs review, severe weather, carrier disruptions, and remote destinations can extend delivery time. Estimates are not guaranteed delivery dates.
If we cannot ship within the time stated in your order or, when no time is stated, within the period required by applicable law, we will notify you of the delay and provide the option to accept the revised timing or cancel for a prompt refund.
Shipping charges
- Orders below USD $40: flat-rate U.S. shipping of $4.99.
- Orders of USD $40 or more: free standard U.S. shipping.
The shipping charge displayed at checkout controls if it differs from the general rates above. Promotional or expedited rates may have separate terms.
Tracking
When tracking is available, we will email the tracking number after the carrier accepts the parcel. Tracking may take several business days to update while the shipment moves between international and local carrier networks.
Address changes
Customers are responsible for providing a complete and accurate address. Email us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins and are not responsible for loss or extra charges caused by an incorrect or incomplete address supplied by the customer.
Customs and import charges
Standard U.S. orders use a duties-paid service. FXGDS or its logistics partner arranges import clearance and pays applicable U.S. import duties, tariffs, import-related taxes, and standard customs-clearance or brokerage charges. These costs are included in the product price and shipping charge shown at checkout, so customers should not normally be asked to pay an additional import fee at delivery. U.S. state sales tax, if applicable, is separate and will be displayed at checkout. See the Taxes & Import Duties Policy.
Missing or damaged parcels
If tracking has not updated for 10 business days, shows delivery but you cannot find the parcel, or the package arrives damaged, contact us promptly at support@fxgds.com. We may ask you to check with household members, neighbors, the local carrier, or building management and to provide photos. Carrier investigations can take additional time.
Risk of loss
Risk of loss passes as provided by applicable law. This section does not remove any non-waivable right you may have if a parcel is lost, damaged, or not delivered.