Returns & Refunds Policy
We want you to feel confident ordering from FXGDS. This policy explains cancellations, returns, replacements, and refunds for products purchased directly from devshop.fxgds.com.
30-day return window
You may request a return within 30 calendar days after the carrier marks your order as delivered. To start a return, email support@fxgds.com with your order number and the reason for the return. Please wait for return authorization and shipping instructions before sending anything.
Returns sent without authorization, to the manufacturer, or to the address printed on the original parcel may be delayed or refused. The authorized return location may be in the United States, China, or another service location, depending on the order.
Return condition
For a change-of-mind return, the product must be in substantially the same condition in which it was received, with all included parts, accessories, manuals, and protective packaging. You may open the package and reasonably inspect the product, but products showing misuse, accidental damage, unauthorized modification, excessive wear, or missing parts may receive a reduced refund or be rejected where permitted by law.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. If an item arrives damaged, is materially defective, or is not what you ordered, contact us as soon as reasonably possible and preferably within 7 days of delivery. Include your order number and clear photos or video showing the product, packaging, shipping label, and issue. We may offer troubleshooting, replacement parts, a replacement product, or a refund, depending on the circumstances.
When the problem is confirmed to be our error or a covered defect, FXGDS will provide a prepaid label, reimburse reasonable authorized return postage, or tell you that no return is required.
Return shipping and original delivery charges
- Change of mind: you are responsible for return shipping. Original shipping charges and optional expedited charges are not refundable.
- Our error or covered defect: FXGDS is responsible for reasonable authorized return shipping.
- Import charges: standard U.S. delivery is duties paid. Import duties and standard clearance costs are included in the purchase price and are not a separate refundable line item. If a carrier unexpectedly asks you to pay an import charge, contact us before paying it. See our Taxes & Import Duties Policy.
Non-returnable situations
We do not accept returns for products damaged through misuse, improper power supply, liquid exposure, installation contrary to the instructions, unauthorized repair, or normal cosmetic wear. Gift cards, if offered, and items clearly identified as final sale before purchase are non-returnable except where required by law. This does not limit rights relating to defective or misdescribed goods.
Refund timing
After an authorized return is received, we normally inspect it within 3 business days. Approved refunds are sent to the original payment method within 5 business days after inspection. PayPal, banks, and card issuers may require additional time to post the credit. We do not issue cash refunds or refunds to a different payment account.
Cancellations and refused packages
You may request cancellation before the order ships. We will try to honor the request, but cancellation is not guaranteed once fulfillment has started. After shipment, the regular return process applies.
If a parcel is refused, unclaimed, or returned because of an incorrect address, any refund will be issued only after the parcel is returned and may be reduced by nonrecoverable outbound shipping, return shipping, storage, or carrier charges, to the extent permitted by law. Customers should not refuse a parcel because a carrier unexpectedly requests an import payment; contact us first so we can resolve it.
Exchanges
We generally handle exchanges as a return followed by a new order. For an item damaged in transit, defective, or sent incorrectly, contact us before placing a replacement order.
Contact
Email support@fxgds.com. Please include your order number. Nothing in this policy limits rights that cannot be waived under applicable consumer law.